Data and digital literacy skills: Technical Proficiency and Problem Solving

To identify needs and problems, and to resolve conceptual problems and problem situations in digital environments. To use digital tools to innovate processes and products. To keep up to date with the digital evolution.

This content has been provided by Digital and Data Professions.

Innovate with digital tools

Willing to try new digital tools and services.

• 7 best tips to learn and master a new technology

Learning and self-development

Understands own digital practices and identifies personal capability gaps. Participates in learning opportunities as recommended.

• The Digital Competence Wheel (digital-competence.eu)
• Career Pathfinder (digitalprofession.gov.au)

Manage devices and resolve problems

Understands the common types of connections (e.g. wired, Wi-Fi, Bluetooth) and the basics of how they work. Able to connect their devices to services when supplied with credentials. Knows when and what to refresh/restart/reboot to solve common issues.

• 7 common tech problems and how to solve them
• Be your own trouble shooter

Operate digital devices and tools

Proficient using software, apps and services to achieve business outcomes. Able to import and export data from apps and services. Able to configure key settings in apps.

• Import or export text (Excel)

Suitable for

All staff.

Craft and User Level

This aligns with the Working in Government Craft at the Foundation level.

Related topics

Communication, Working in Government, Data literacy, Foundation, Data, Professions, Digital.