ABS Census program delivery case study

For the first time, the Australian Bureau of Statistics (ABS) took a user-centred design approach to understand the needs, behaviours, experiential preferences, and barriers in completing the Census.

This content has been provided by the Australian Bureau of Statistics.

Participant benefits

• Learn how service delivery was approached for the Census 2021.
• Broaden your understanding of governance, partnerships and COVID-19 and how can apply in your work.

Suitable for

All staff.

Category and User Level

This case study aligns with the Implementation & Services Craft at the Foundation level.

Related topics

Engaging stakeholders Relationships, Service design.

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