Conflict Resolution for Managers

This program teaches the skills to respond to workplace and organisational conflict as a manager, including the tools to coach and support others. This practical skills-based program explores the causes of workplace conflict, ways to identify and address the early signs, tools to reduce anxiety and talk skilfully about difficult issues and behaviours in a professional and resilient manner.

This content has been provided by a third party in consultation with the APS Academy.

Participant benefits

• Have increased self-awareness around conflict and enhanced personal skill of self-regulation (managing oneself).
• Respond to conflict to create choice rather than react.
• Promote a collaborative approach to resolving conflict.
• Influence others by modelling a non-anxious response.
• Apply tools to coach others in responding to conflict.

Suitable for

EL 1 - EL 2

Category and User Level

This learning experience aligns with the Leadership & Management Craft at the Practitioner level.

Price

$2000 per attendee. Payment by credit card. 

Related topics

Coaching, Communication, Conflict Resolution, Leading in the APS, Negotiation, Relationships, Working in teams